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                    Balaji Srinivasan @balajis
                  
                  
                    
                      ยท
                      Jun 22, 2021
                    
                  
                
                
              Ok, here's one. For any sufficiently complex process (manufacturing, support queues, etc) you want at least one person with no assigned task, standing back and staying flexible like a free safety. Goldratt's book is excellent on this non-obvious concept:
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