As a former employee at Google, I purchased this book due to my great respect for Claire. The book clearly and effectively explains contemporary leadership styles and provides comprehensive, actionable plans. I wish I had read it while studying for my MBA and especially when I first stepped into a leadership role. I can confidently say that this book is essential reading for any leader in any business environment.
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Popular Highlights in this book
Self-awareness has three components: understanding your underlying value system, identifying your innate preferences—your work style and decision-making tendencies—and being clear about your own skills and capability gaps.Highlighted by 2,408 Kindle readers- You can always spot a great manager by the strength of their team. A top-level manager builds a fanatical followership. When they move to a new company, old reports will leave their jobs to join the manager there. Their organization delivers results, their teams perform better, and employees perform better on their teams.Highlighted by 1,530 Kindle readers
- “What I think you’ve taught me most is how important it is to state the obvious.” Yes, it felt like a backhanded compliment. But what I think she meant is that I strive to make implicit structures and beliefs explicit. Making those elements clear to everyone allows a group of people to become a true team and a company to scale.Highlighted by 1,189 Kindle readers
From the Publisher
Praise for Scaling People
Odds are, the advice you need is in Scaling People.
“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!"
—Kim Scott, author of Radical Candor and Just Work
The practical guide to running a world-class organization.
“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.”
—Jason Citron, founder and CEO of Discord
To be added to the shelf of any people leader and manager.
“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.”
—Elad Gil, entrepreneur, investor, and author of High Growth Handbook
Approachable, entertaining, and exceptionally useful.
“Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.”
—Aileen Lee, founder and managing partner of Cowboy Ventures
Scale your business from 10 to 10,000 without losing what makes it special.
“If you want to scale your business from 10 people to 10,000 without losing the things that make it special, Scaling People is the handbook you need.”
—Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital
Strong frameworks, sound advice, and tried-and-true processes for any company.
“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.”
—Reid Hoffman, cofounder of LinkedIn, partner at Greylock, host of Masters of Scale
Two decades of leadership expertise in one accessible volume.
“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.”
—Mallun Yen, founder of Operator Collective
Everything you need to know about building and scaling a company.
“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.”
—Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School
About the author
Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 7,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, The Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.
About the publisher
Stripe Press publishes ideas for progress in science, technology, and economics. Our collection includes new ideas from emerging and established thinkers and industry leaders, as well as reimagined editions of enduring works. We curate our titles for a global audience of builders and practitioners who are shaping the future of policy and industry.
Stripe Press is based in South San Francisco, with team members across the US and in London. We are a part of the global payments infrastructure company Stripe.
Related titles by Stripe Press:
- High Growth Handbook by Elad Gil
- An Elegant Puzzle by Will Larson
- Get Together by Bailey Richardson, Kevin Huynh, and Kai Elmer Sotto
About the author
Comprehensive Guide to Effective Management
"Scaling People" offers actionable strategies for leaders aiming to build and scale successful teams. Pros: Practical Insights: Provides step-by-step guidance on crafting foundational documents, strategic planning, hiring, team development, and feedback mechanisms. Real-World Examples: Draws from the author's experiences at Google and Stripe, offering relatable scenarios. Supplementary Materials: Includes worksheets, templates, exercises, and example documents to assist in implementing concepts. Cons: Niche Focus: Primarily targets leaders in high-growth environments, which may limit its applicability to smaller organizations. Implementation Effort: Requires effort and discipline to apply the practices effectively. Final Thoughts: For leaders seeking to enhance their management skills and scale their organizations effectively, "Scaling People" serves as a valuable resource. 5/5
Top reviews from the United States
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- Reviewed in the United States on June 7, 2024
- Reviewed in the United States on December 29, 2023
- Reviewed in the United States on January 21, 2025
- Reviewed in the United States on November 22, 2024
- Reviewed in the United States on December 2, 2024
"Scaling People" offers actionable strategies for leaders aiming to build and scale successful teams.
Comprehensive Guide to Effective Management
Reviewed in the United States on December 2, 2024
Pros:
Practical Insights: Provides step-by-step guidance on crafting foundational documents, strategic planning, hiring, team development, and feedback mechanisms.
Real-World Examples: Draws from the author's experiences at Google and Stripe, offering relatable scenarios.
Supplementary Materials: Includes worksheets, templates, exercises, and example documents to assist in implementing concepts.
Cons:
Niche Focus: Primarily targets leaders in high-growth environments, which may limit its applicability to smaller organizations.
Implementation Effort: Requires effort and discipline to apply the practices effectively.
Final Thoughts: For leaders seeking to enhance their management skills and scale their organizations effectively, "Scaling People" serves as a valuable resource. 5/5
Images in this review
- Reviewed in the United States on April 26, 2023
Book itself is great, lovely quality. But it does look like the Amazon warehouse didn’t handle it gently.
Images in this review
Top reviews from other countries
- Luca DellannaReviewed in Italy on July 22, 2023
An excellent book, uniquely useful
- Edgar MartinezReviewed in Mexico on June 25, 2024
The right book for learning Management
- Amazon CustomerReviewed in Canada on February 3, 2024
Essential reading for new leaders.
- Dhananjay GulwadiReviewed in India on August 30, 2023
The book has a conversational style and is easy to read
