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In the Plex: How Google Thinks, Works, and Shapes Our Lives Kindle Edition
Google is arguably the most important company in the world today, with such pervasive influence that its name is a verb. The company founded by two Stanford graduate students—Larry Page and Sergey Brin—has become a tech giant known the world over. Since starting with its search engine, Google has moved into mobile phones, computer operating systems, power utilities, self-driving cars, all while remaining the most powerful company in the advertising business.
Granted unprecedented access to the company, Levy disclosed that the key to Google’s success in all these businesses lay in its engineering mindset and adoption of certain internet values such as speed, openness, experimentation, and risk-taking. Levy discloses details behind Google’s relationship with China, including how Brin disagreed with his colleagues on the China strategy—and why its social networking initiative failed; the first time Google tried chasing a successful competitor. He examines Google’s rocky relationship with government regulators, particularly in the EU, and how it has responded when employees left the company for smaller, nimbler start-ups.
In the Plex is the “most authoritative…and in many ways the most entertaining” (James Gleick, The New York Book Review) account of Google to date and offers “an instructive primer on how the minds behind the world’s most influential internet company function” (Richard Waters, The Wall Street Journal).
- LanguageEnglish
- PublisherSimon & Schuster
- Publication dateApril 12, 2011
- File size2.6 MB

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Editorial Reviews
From Publishers Weekly
(c) Copyright PWxyz, LLC. All rights reserved.
Review
—Siva Vaidhyanathan, The Washington Post
"Almost nothing can stop a remarkable idea executed well at the right time, as Steven Levy's brisk-but-detailed history of Google, In the Plex, convincingly proves. . . . makes obsolete previous books on the company."
—Jack Shafer, The San Francisco Chronicle
"The rise of Google is an engrossing story, and nobody's ever related it in such depth."
—Hiawatha Bray, The Boston Globe
"Dense, driven examination of the pioneering search engine that changed the face of the Internet.
Thoroughly versed in technology reporting, Wired senior writer Levy deliberates at great length about online behemoth Google and creatively documents the company’s genesis from a 'feisty start-up to a market-dominating giant.' The author capably describes Google’s founders, Stanford grads Larry Page and Sergey Brin, as sharp, user-focused and steadfastly intent on 'organizing all the world’s information.' Levy traces how Google’s intricately developed, intrepid beginnings and gradual ascent over a competitive marketplace birthed an advertising-fueled 'money machine' (especially following its IPO in 2004), and he follows the expansion and operation of the company’s liberal work campus ('Googleplex') and its distinctively selective hiring process (Page still signs off on every new hire). The author was afforded an opportunity to observe the company’s operations, development, culture and advertising model from within the infrastructure for two years with full managerial cooperation. From there, he performed hundreds of interviews with past and current employees and discovered the type of 'creative disorganization' that can either make or break a business. Though clearly in awe of Google’s crowning significance, Levy evenhandedly notes the company’s more glaring deficiencies, like the 2004 cyber-attack that forced the removal of the search engine from mainland China, a decision vehemently unsupported by co-founder Brin. Though the author offers plenty of well-known information, it’s his catbird-seat vantage point that really gets to the good stuff.
Outstanding reportage delivered in the upbeat, informative fashion for which Levy is well known."
—Kirkus Reviews (starred review)
"An instructive primer on how the minds behind the world's most influential internet company function."
—Richard Waters, The Wall Street Journal
"[Steven Levy] spent much of the past three years playing anthropologist at one of the Internet's most interesting villages and set of inhabitants -- the Googleplex and the tribue of Googlers who inhabit it. . . . A deep dive into Google's culture, history and technology."
--Mike Swift, San Jose Mercury News
"The wizards of Silicon Valley often hype their hardware/software breakthroughs as 'magical' for the products' ability to pull off dazzling stunts in the blink of an eye. And true to the magicians' code, these tech talents rarely let mere mortals peer behind the curtains. . . . That's what makes Levy's just-out tome so valuable."
—Jonathan Takiff, The Philadelphia Daily News
"The most comprehensive, intelligent and readable analysis of Google to date. Levy is particularly good on how those behind Google think and work. . . . What's more, his lucid introductions to Google's core technologies - the search engine and the company's data centres - are written in non-geek English and are rich with anecdotes and analysis. . . . In The Plex teems with original insight into Google's most controversial affairs."
—Andrew Keen, New Scientist
"Steven Levy's new account [of Google], In the Plex, is the most authoritative to date and in many ways the most entertaining."
—James Gleick, The New York Review of Books
"Levy is America’s premier technology journalist. . . . He has produced the most interesting book ever written about Google. He makes the biggest intellectual challenges of computer science seem endlessly fun and fascinating. . . . We can expect many more books about Google. But few will deliver the lively, idea-based journalism of In the Plex.”
—Siva Vaidhyanathan, The Washington Post
"Almost nothing can stop a remarkable idea executed well at the right time, as Steven Levy's brisk-but-detailed history of Google, In the Plex, convincingly proves. . . . makes obsolete previous books on the company."
—Jack Shafer, The San Francisco Chronicle
"The rise of Google is an engrossing story, and nobody's ever related it in such depth."
—Hiawatha Bray, The Boston Globe
"Dense, driven examination of the pioneering search engine that changed the face of the Internet.
Thoroughly versed in technology reporting, Wired senior writer Levy deliberates at great length about online behemoth Google and creatively documents the company’s genesis from a 'feisty start-up to a market-dominating giant.' The author capably describes Google’s founders, Stanford grads Larry Page and Sergey Brin, as sharp, user-focused and steadfastly intent on 'organizing all the world’s information.' Levy traces how Google’s intricately developed, intrepid beginnings and gradual ascent over a competitive marketplace birthed an advertising-fueled 'money machine' (especially following its IPO in 2004), and he follows the expansion and operation of the company’s liberal work campus ('Googleplex') and its distinctively selective hiring process (Page still signs off on every new hire). The author was afforded an opportunity to observe the company’s operations, development, culture and advertising model from within the infrastructure for two years with full managerial cooperation. From there, he performed hundreds of interviews with past and current employees and discovered the type of 'creative disorganization' that can either make or break a business. Though clearly in awe of Google’s crowning significance, Levy evenhandedly notes the company’s more glaring deficiencies, like the 2004 cyber-attack that forced the removal of the search engine from mainland China, a decision vehemently unsupported by co-founder Brin. Though the author offers plenty of well-known information, it’s his catbird-seat vantage point that really gets to the good stuff.
Outstanding reportage delivered in the upbeat, informative fashion for which Levy is well known."
—Kirkus Reviews (starred review)
"An instructive primer on how the minds behind the world's most influential internet company function."
—Richard Waters, The Wall Street Journal
"[Steven Levy] spent much of the past three years playing anthropologist at one of the Internet's most interesting villages and set of inhabitants -- the Googleplex and the tribue of Googlers who inhabit it. . . . A deep dive into Google's culture, history and technology."
--Mike Swift, San Jose Mercury News
"The wizards of Silicon Valley often hype their hardware/software breakthroughs as 'magical' for the products' ability to pull off dazzling stunts in the blink of an eye. And true to the magicians' code, these tech talents rarely let mere mortals peer behind the curtains. . . . That's what makes Levy's just-out tome so valuable."
—Jonathan Takiff, The Philadelphia Daily News
"The most comprehensive, intelligent and readable analysis of Google to date. Levy is particularly good on how those behind Google think and work. . . . What's more, his lucid introductions to Google's core technologies - the search engine and the company's data centres - are written in non-geek English and are rich with anecdotes and analysis. . . . In The Plex teems with original insight into Google's most controversial affairs."
—Andrew Keen, New Scientist
"Steven Levy's new account [of Google], In the Plex, is the most authoritative to date and in many ways the most entertaining."
—James Gleick, The New York Review of Books
About the Author
Excerpt. © Reprinted by permission. All rights reserved.
Product details
- ASIN : B003UYUP6M
- Publisher : Simon & Schuster
- Accessibility : Learn more
- Publication date : April 12, 2011
- Language : English
- File size : 2.6 MB
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Print length : 461 pages
- ISBN-13 : 978-1416596714
- Page Flip : Enabled
- Best Sellers Rank: #269,613 in Kindle Store (See Top 100 in Kindle Store)
- #84 in Business Technology Innovation
- #109 in Cloud Computing (Books)
- #120 in Company Business Profiles (Books)
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Customers find this book well-researched and packed with detailed information, exploring Google's history and practices in fascinating detail. The writing is easy to read, and one customer notes it reads like a novel. They appreciate the historical look inside Google's minds and find it entertaining, with one review highlighting its amusing anecdotes.
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Customers find the book insightful and packed with detailed information about Google, exploring each aspect to fascinating detail.
"In the Plex is an(other) amazing book about my favorite company...." Read more
"...He is able to write about technology in an engaging way, making "In the Plex" and insightful book about how Google works... and how it doesn't..." Read more
"...have heard about what makes Google tick but this book take your behind the scenes from day one and reveals what makes the place tick...." Read more
"I just finished this book. It contains a wealth of information, from Larry Page and Sergey Brin and Eric Schmidt and Marrisa Mayer and Salar..." Read more
Customers find the book highly readable and entertaining, with one customer noting it reads like a novel.
"...It is well research and was a pleasure to read. I'd recommend it to everyone who wants to have an insight into Google...." Read more
"...The book is well written, easy to read and very entertaining as it takes you through the history of Google, dwelling on the major moments and..." Read more
"...This book is worth your Time. Ah, it is kind of ironic that the "digital text" for this book is "500 bucks", ha...." Read more
"Very enjoyable book. Well articulated...." Read more
Customers praise the writing quality of the book, finding it well-structured and easy to read, with one customer noting it reads like a novel.
"...The book is structured (as you can read above) really well. It is well written and full with wonderful stories from Googlers...." Read more
"...The book is well written, easy to read and very entertaining as it takes you through the history of Google, dwelling on the major moments and..." Read more
"...As far as bias goes, Levy is a pretty transparent author. He just records things as they are...." Read more
"Very enjoyable book. Well articulated...." Read more
Customers appreciate the book's storytelling approach, with its engaging narrative on Google's history and exploration of the company's minds.
"...It is well written and full with wonderful stories from Googlers. It is well research and was a pleasure to read...." Read more
"...written, easy to read and very entertaining as it takes you through the history of Google, dwelling on the major moments and products that have made..." Read more
"...Thinks, Works, and Shapes Our Lives_ this is basically the biography of a company...." Read more
"...I found this to be a really good narrative on the history of Google - from how it started to where it is today...." Read more
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"PRO: - The book offers a handful of amusing anecdotes -..." Read more
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"...The book is also amusing, with Sergey Brin dashing in and out on his roller blades, and various other quirks that make Google fun for the reader as..." Read more
"...Whether it's a funny story about how Larry and Sergey manage this behemoth or another failed product adventure, this book keeps you wanting..." Read more
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"A fascinating look into the inner workings of Google - the masters of the universe - and who they got that way." Read more
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- Reviewed in the United States on September 12, 2015Format: Audio CDVerified PurchaseIn the Plex is an(other) amazing book about my favorite company. Google is the reason why I wrote a book about start-ups: When I did a PowerPoint presentation in 2006 gathering what I knew about the Mountain View start-up, some friends told me to write a more general book about start-ups. Which I did in 2007. And then a blog...
I have read already three books about Google and this one is as good as the previous ones. Maybe better. So I should thank here Michele Catasta, who advised me to read it when I did last June my updated presentation of the 2006 one. And I should certainly have read before this book published in 2011… I have also posted many articles about the company, just check with the tag Google. But I learnt many things In the Plex, and it is what I want to focus with this post(s). And first with Chapter 1 which is about its technology.
Google was not the only one with the technology
Larry Page was not the only person in 1996 who realized that exploiting the link structure of the web would lead to a dramatically more powerful way to find information. In the summer of that year, a young computer scientist named Jon Kleinberg arrived in California to spend a yearlong postdoctoral fellowship at IBM’s research center in Almaden, on the southern edge of San Jose. With a new PhD from MIT, he had already accepted a tenure-track job in the CS department at Cornell University. […] Kleinberg began to play around with ways to analyze links. Since he didn’t have the assistance, the resources, the time, or the inclination, he didn’t attempt to index the entire web for his link analysis. […] all sorts of IBM vice presidents were trooping through Almaden to look at demos of this thing and trying to think about what they could do with it. ”Ultimately, the answer was … not much”. […] Kleinberg kept up with Google. He turned down job feelers in 1999 and again in 2000. He was happy at Cornell. He’d win teaching awards and a MacArthur fellowship. He led the life in academia he’d set out to lead, and not becoming a billionaire didn’t seem to bother him. [Pages 24-26]
There was yet a third person with the idea, a Chinese engineer named Yanhong (Robin) Li. […] Li came to the United States in 1991 to get a master’s degree at SUNY Buffalo, and in 1994 took a job at IDD Information Services in Scotch Plains, New Jersey, a division of Dow Jones. […] He realized that the Science Citation Index phenomenon could be applied to the Internet. The hypertext link could be regarded as a citation! “When I returned home, I started to write this down and realized it was revolutionary,” he says. He devised a search approach that calculated relevance from both the frequency of links and the content of anchor text. He called his system RankDev. […]Robin Li quit and joined the West Coast search company called Info-seek. In 1999, Disney bought the company and soon thereafter Li returned to China. It was there in Beijing that he would later meet—and compete with—Larry Page and Sergey Brin. [Pages 26-27] (Robin Li is the founder of Baidu.)
The technology was ultimately the best but initially nobody saw the value
Excite would buy BackRub, and then Larry alone would go to work there. Excite’s adoption of BackRub technology, he claimed, would boost its traffic by 10 percent. Extrapolating that in terms of increased ad revenue, Excite would take in $130,000 more every day, for a total of $47 million in a year. Page envisioned his tenure at Excite lasting for seven months, long enough to help the company implement the search engine. Then he would leave, in time for the fall 1997 Stanford semester, resuming his progress toward a doctorate. Excite’s total outlay would be $1.6 million, including $300,000 to Stanford for the license, a $200,000 salary, a $400,000 bonus for implementing it within three months, and $700,000 in Excite stock […] “With my help,” wrote the not-quite-twenty-four-year-old student, “this technology will give Excite a substantial advantage and will propel it to a market leadership position.” Khosla made a tentative counteroffer of $750,000 total. But the deal never happened. [Page 29]
In barely a year since Brin and Page had formed their company, they had gathered a group of top scientists totally committed to the vision of their young founders. These early employees would be part of team efforts that led to innovation after innovation that would broaden Google’s lead over its competitors and establish it as synonymous with search. […] It was at least a ten-day process with one of Google’s first crawl engineers, Harry Cheung (everyone called him Spider-Man), at his machines, monitoring progress of spiders as they spread out through the net and then, after the crawl, breaking down the web pages for the index and calculating the page rank, using Sergey’s complicated system of variables with a mathematical process using something called eigenvectors, while everybody waited for the two processes to converge. (“Math professors love us because Google has made eigenvectors relevant to every matrix algebra student in America,” says Marissa Mayer.) [Page 41]
A technology but not a science… and maybe a dangerous one
In its first few years, Google had developed a number of specialized forms of search, known as verticals, for various corpuses—such as video, images, shopping catalogs, and locations (maps). Krishna Bharat had created one of those verticals called Google News, a virtual wire service with a front page determined not by editors but algorithms. Another vertical product, called Google Scholar, accessed academic journals. But to access those verticals, users had to choose the vertical. Page and Brin were pushing for a system where one search would find Everything. [Something called Universal Search]. [Page 58]
When the Universal Search team showed a prototype to Google’s top executives, everyone realized that taking on the project […] had been worth it. The results in that early attempt were all in the wrong order, but the reaction was visceral—you typed in a word, and all this stuff came out. It had just never happened before. “It definitely was one of the riskier things,” says Bailey. “It was hard, because it’s not just science—there are some judgment calls involved here. We are to some degree using our gut. I still get up in the morning and am astonished that this whole thing even works.” Google’s search now wasn’t just searching the web. It was searching everything. In his 1991 book, Mirror Worlds, Yale computer scientist David Gelernter sketched out a future where humans would interact, and transact, with modeled digital representations of the real world. […] But though Gelernter looked on the overall prospect of mirror worlds with enthusiasm, he worried as well. “I definitely feel ambivalent about mirror worlds. There are obvious risks of surveillance, but I think it poses deeper risks,” he said. His main concern was that mirror worlds would be steered by the geeky corporations who built them, as opposed to the public. “These risks should be confronted by society at large, not by techno-nerds,” he said. “I don’t trust them. They are not broad-minded and don’t know enough. They don’t know enough history, they don’t have enough. [Page 59-60]
Google’s researchers would acknowledge that working with a learning system of this size put them into uncharted territory. The steady improvement of its learning system flirted with the consequences postulated by scientist and philosopher Raymond Kurzweil, who speculated about an impending “singularity” that would come when a massive computer system evolves its way to intelligence. Larry Page was an enthusiastic follower of Kurzweil and a key supporter of Kurzweil-inspired Singularity University, an educational enterprise that anticipates a day when humans will pass the consciousness baton to our inorganic progeny. [Page would hire Kurzweil in 2012 ]What does it mean to say that Google “knows” something? […] “That’s a very deep question,” says Spector. “Humans, really, are big bags of mostly water walking around with a lot of tubes and some neurons and all. But we’re knowledgeable. So now look at the Google cluster computing system. It’s a set of many heuristics, so it knows ‘vehicle’ is a synonym for ‘automobile,’ and it knows that in French it’s voiture, and it knows it in German and every language. It knows these things. And it knows many more things that it’s learned from what people type.” […] Spector promised that Google would learn much, much more in coming years. “Do these things rise to the level of knowledge?” he asks rhetorically. “My ten-year-olds believe it. They think Google knows a lot. If you asked anyone in their grade school class, I think the kids would say yes.” What did Spector, a scientist, think? “I’m afraid that it’s not a question that is amenable to a scientific answer,” he says. “I do think, however, loosely speaking, Google is knowledgeable. The question is, will we build a general-purpose intelligence which just sits there, looks around, then develops all those skills unto itself, no matter what they are, whether it’s medical diagnosis or …” Spector pauses. “That’s a long way off,” he says. “That will probably not be done within my career at Google.” (Spector was fifty-five at the time of the conversation in early 2010.) “I think Larry would very much like to see that happen,” he adds. [Page 66-67]
As a final comment read the book (and more on my blog too)
- Reviewed in the United States on June 20, 2013Format: HardcoverVerified PurchaseIf you'd ask me, which technology journalist should write a book about Google, then Steven Levy would be high on my list. Steven's been around for a long time and wrote the excellent "Hackers" and the not so excellent "The Perfect Thing." He is able to write about technology in an engaging way, making "In the Plex" and insightful book about how Google works... and how it doesn't work.
The book is roughly organized around products (or projects). Since the book is about Google, it must start with the world of search and how Google was founded in Standford. How the two Googler founders were free-thinking Montessori idealists with an huge interest and background in technology stumbled on the idea of raking based on 'citations' and creating the world changing search -- google.com. It provides interesting stories about how advanced the Google search actually is and how it tried to learn from all the data it collects.
The second chapter takes Google from the start-up to a profitable company with Google Ads. The uncool product that became a cool product by changing the perspective from "boring ads" to an interesting technological problem. How to make ads useful? Introducing the auction, removing any middle-man and just do it based on data and algorithms was the trick Google used to ruin the existing markets of ads... or should I say, take it over. The Google Ads did lead to profit, which in turn lead to growth and...
To chapter 3 and an IPO. Google was funded based on VC money and they will expect to go public, so they can get their investment back. But Google didn't want to do that the traditional way... no... it had to be different. Nerdier, Googlier. They wanted to also disrupt the financial world, but that financial world didn't take Google too serious. It caused a lot of frustration, especially when Google stressed it's value of "Don't do Evil" which wasn't taken too serious by the (perhaps Evil) Wall Street firms. Eventually they succeeded, got lots of cash, so what do you do...
On to chapter 4 which starts with the invention of gmail and the need for more and more storage and computer power. This is the chapter where Google became really impressive as they changed the fiber and data centre world. Originally they ran in other company data centres, but eventually they figured they could do it better and build huge, secret data centres. Data centres need fast internet connections and power, so they actually bought most of the fiber connections, becoming one of the largest... cable companies.. I guess. They also made they move into power, but that is still undergoing. With the owning of the huge data centres, Google basically owned every aspect of their business and removed most dependencies. Now, they needed to show that they can do more than search/ads/mail, so...
Chapter 5 follows how Google tried different markets, first with Android and then with YouTube. As a company, being dependent on one market is risky, so expanding to others and increasing traffic and using your core assets (data centres) sounds logical. First into mobile making an operating systems (basically, together with Apple, killing Nokia), then a browser and becoming an active player in the 'second browser wars' and eventually buying YouTube to "go into video." These expanded Googles markets and made it less reliable on search only.
So, whats left? The rest of the world. Google began expanding in other countries from Chapter 6. The most interesting story is, of course, China where the corrupt government insists on stealing freedom from people by censoring the internet... a clear evil thing to do. So, do you play ball and try, from inside, to gradually open up the internet or do you refuse. Google went in... with a regret. The government considered it won and simply needed to push more and more rules otherwise it could simple remove the connectivity. Google shall listen. Google didn't like that and corrected its mistake after being hacked by the government. Painful. (The book doesn't share the wonderful details on how the government censorship simply makes google service look bad, missed opportunity, perhaps Steven needs to live in China for a while).
The US government is a lot better, right? Not really. It might be less corrupt, but it still is. Chapter 7 describes how some Googlers tried to help the Obama administration but were stifled by the bureaucracy. Also, competitors started lobbying more and more against Google, so they require Lobbyists too, which doesn't seem to be evil. The biggest legal problems came, of course, from the Google library project. Scanning all the world books is certainly evil, right?
Most of the book is exceptional positive about Google. The last chapter, Epilogue, suddenly changes its tone and shows how Google missed the boat on social networking, mostly because of how the company works. Also people became frustrated with Google, left, and started all kinds of wonderful companies such as Twitter, Foursquare, or left to join Facebook. Painful. Perhaps Google is now too big and traditional and will need to be replaced with a more modern company... facebook?
The book is structured (as you can read above) really well. It is well written and full with wonderful stories from Googlers. It is well research and was a pleasure to read. I'd recommend it to everyone who wants to have an insight into Google. It is probably better than some of the other Google-books. I'd rate if 4 stars, but not 5. Why? At times, I was disappointed with the technical inaccuracies in the book. Also, some points were left a bit too open. Last, it felt parts were missing, such as mentioning of the Google X projects or the Google Apps infrastructure. These seem like important new markets of Google, but it wasn't mentioned. So, an excellent book and definitively recommended, but not perfect.
- Reviewed in the United States on July 17, 2011Format: KindleVerified PurchaseI really like books that give you a history of a business. I especially like books that give you a history of technology businesses because they are usually so current. This is exactly the case with this book.
Many have heard about what makes Google tick but this book take your behind the scenes from day one and reveals what makes the place tick. It demonstrates how Google is really an extension of the personalities of Sergey and Larry. Reading the book helps you to better understand why Google does the things that it does and its whole approach to business. This is extremely beneficial given that fact that most people use a Google product every day.
The book is well written, easy to read and very entertaining as it takes you through the history of Google, dwelling on the major moments and products that have made it the colossus that it is today. It is very interesting to see how major products like Gmail grew from extreme small, almost hobby like projects into the features of mass culture they are today.
Most importantly of all it it gives you fantastic insight into the way Google thinks, how it make decisions and most importantly what it sees its mission in the world. As they say, knowing is understanding and with this book you'll certainly be more knowledgeable about what makes Google tick.
Top reviews from other countries
- MaxReviewed in Italy on May 31, 2012
5.0 out of 5 stars Great book on Google
Format: KindleVerified PurchaseI have read many books on Google, and so far this one has been the best. It seems apparent that the author gained first-hand access to Google's top management. In fact facts and ideas are recounted as if the author had experienced them in person. Google's history is told from the very (legendary) garage-based start to the launch of Google + when the company eventually tries to get serious about its commitment to social networks. Levy describes all the successful (i.e.adwords, adsense, gmail, chrome, earth, streetview, etc.) and not so successful (buzz, okurt, etc.) Google products in detail, as well as the internal workings which led to their launch and the relevant legal implications (intellectual property and copyright issues, data privacy and antitrust ). This is really a fascinating book and one of the best technology reads I have enjoyed for some time.
- Pratik PotnisReviewed in India on August 27, 2022
5.0 out of 5 stars What it takes to be Google
Format: PaperbackVerified PurchaseSteven Levy has captured date by date progress of Google. It's a story that has and will inspire generations !
Pratik PotnisWhat it takes to be Google
Reviewed in India on August 27, 2022
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- Christopher ParsonsReviewed in Canada on January 25, 2013
5.0 out of 5 stars Important read for Google-watchers
Format: HardcoverVerified PurchaseThis book holistically explores the history and various products of Google Inc. The book’s significance comes from Levy’s ongoing access to various Google employees, attendance at company events and product discussions, and other Google-related cultural and business elements since the company’s inception in 1999. In essence, Levy provides us with a superb – if sometimes favourably biased – account of Google’s growth and development.
The book covers Google’s successes, failures, and difficulties as it grew from a graduate project at Stanford University to the multi-billion dollar business it is today. Throughout we see just how important algorithmic learning and automation is; core to Google’s business philosophy is that using humans to rank or evaluate things “was out of the question. First, it was inherently impractical. Further, humans were unreliable. Only algorithms – well drawn, efficiently executed, and based on sound data – could deliver unbiased results” (p. 16). This attitude of the ‘pure algorithm’ is pervasive; translation between languages is just an information problem that can – through suitable algorithms – accurately and effectively translate even the cultural uniqueness that is linked to languages. Moreover, when Google’s search algorithms routinely display anti-Semitic websites after searching for “Jew” the founders refused to modify the search algorithms because the algorithms had “spoke” and “Brin’s ideals, no matter how heartfelt, could not justify intervention. “I feel like I shouldn’t impose my beliefs on the world,” he said. “It’s a bad technology practice”" (p. 275). This is an important statement: the founders see the product of human mathematical ingenuity as non-human and lacking bias born of their human creation.
This conception of the ‘pure’ and ‘good’ algorithm that is devoid of human bias drove the aesthetic development of the Google’s products line, insofar as “the message Google wanted to convey was that its products had no human bias” (p. 207). Calling their mobile operating system Android is clearly linked with this popular conception: the device is distinct from humanity and independent of it past creation; creation itself (seemingly) is not seen as establishing particular narratives, biases, ethics, or other determining contingencies. Similar conceptions drove the naming of Google’s web browser, Chrome.
Though the algorithm might be seen as pure, actions surrounding those mathematical equations and code are often wrapped in ethical and political questions inside of the company. Ethical questions arose when the GMail team discussed inserting ads based on data mining email. There were strong worries at Google that this behaviour was “just going to be creepy and weird”, though the company’s founders “were really entranced by it . . . We felt like, ‘Wow, something was mentioned in my email and I actually got an ad that was relevant!’ That was amazing. We thought that was a great thing.” As for the potential blowback, Brin says, “We didn’t give it a second thought. There were plenty of things to question, but I never batted an eyelash at that. It never occurred to me as a privacy thing” (p. 170-1). This issue of privacy, highlighted in the middle of the book, returns with a fury towards the conclusion when Levy examines Google’s involvement with the Federal Trade Commission (FTC).
In Levy’s discussion of the DoubleClick acquisition we learn a great deal about Google’s corporate behaviours. The FTC investigated the potential implications of DoubleClick’s acquisition and ultimately permitted Google’s purchase. After explaining, in quite some depth, the significance of Google’s potential acquisition of the company Levy writes that the FTC investigation “failed to perceive the admittedly complicated privacy implications that were unique in this case. For its part, Google helped foment misunderstanding by not being clear about the unprecedented benefits it would gain in tracking consumer behaviour . . . the DoubleClick cookie provided a potentially voluminous amount of information about its users and their interests, virtually all of it compiled by stealth” (p. 333). While Google’s actions here are not terribly surprising – we somewhat cynically expect companies to struggle to increase their revenues within the confines of the law – they are telling: DoubleClick’s acquisition was key to Google’s continuing dominance of the online advertising marketshare and, as such, if government couldn’t find out it was coming to a bad conclusion then Google wasn’t going to help correct that conclusion.
Questions of ethics also arose around the problem of video-based copyright infringement. Key people at Google felt, and presumably still feel, that such infringement “when you come right down to it” is “evil” (p. 229). Similarly there were serious questions around what is an inappropriate degree of censorship to incorporate into the company’s Search product, questions that were prominently raised not just when Eric Schmidt tried (and failed) to remove some search results about himself but also when Google entered the Chinese search market.
Indeed, it is the many-page account of Google’s troubles in China that are amongst the most important – and revealing – in Levy’s book. To begin, from the book we discover that there were intense debates within Google about the appropriateness of even doing business in the country, with the company’s chief policy directory Andrew McLaughlin strongly arguing against launching business in China. McLaughlin lost the argument but, upon entering the Chinese market, another problem arose for Google: a cult culture arose around the Googler in charge of China, Kai-Fu, which was seen as very ‘non-Googley’. There were also culturally-driven missteps, including gifts that were (mis)perceived as bribes and other cross-cultural frictions.
These cultural issues, however, paled in the face of determining what the company would censor in their Search products. Specifically, there was a problem in “determining what information should not be given to Chinese users. Though the government demanded censorship, it didn’t hand out a complete list of what wasn’t allowed. Following the law required self-censorship, with the implicit risk that if a company failed to block information that the Chinese government didn’t want its citizens to see, it could lose its license.” To deal with the problem Google examined and probed “the sites of competitors, such as China’s top search engine, Baidu, testing them with risky keywords and see what they blocked” (280). This was seen as both technically and politically (and, perhaps, ethically) savvy: Google itself would not engage in censorship beyond the censorship that already existed in the Chinese market.
This process of navigating the Chinese business, cultural, and censorial environment forced Google to establish differing security permissions between their North American and Chinese operations. It wasn’t that the company’s executives didn’t trust their Chinese engineers but that “when you go to a place like China, there’s lots of examples of companies where intellectual property has gone out the door.” Moreover, the company’s engineering director was “concerned that employees in China who were Chinese nationals might be asked by government officials to disclose personal information, and all our access policies derived from that” (p. 301). So, in essence, it wasn’t that Google was necessarily worried about specific engineers but about the social situation and governmental pressures that could be applied to engineers, and thus affect their behaviour and actions.
While Google worried about data exfiltration by employees, it established even more extensive security precautions after some of its Beijing employees succumbed to spearphishing. The consequence of this successful attack was the theft of confidential security code. Though Levy’s book just offers a brief account of the attack on Gaia, Google’s master password system, it succinctly draws together the body of public writing on the topic and boils that writing down in terms that the layperson can both appreciate and understand. This data was subsequently used to gather information about Chinese dissidents who used Google’s products: Google, though being compromised, acted as a boon to the Chinese state in its efforts to surveil and suppress dissenting members of its population.
In the end, this book is incredibly useful for anyone interested in corporate growth, privacy, or corporate-government relations. It’s also, obviously, of interest to “Google-watchers”. Levy has brought significant insights to how Google developed and why certain paths and decisions were chosen over others. He is routinely attentive to the ‘big picture’, or how Google’s services interact with one another and with the world. Though not covered in the review, there are interesting bits and pieces around the company’s relationship with telecommunications carriers and spectrum policy, hardware development, business secrecy, and other topics sure to interest policymakers, scholars, business readers, and the generally interested member of the public. Without any doubt, this is one of the ‘must buy’ books about big data, big corporations, and one of the biggest information giants that collects and controls vast amount of the world’s information.
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C. H.Reviewed in Germany on February 6, 2013
5.0 out of 5 stars Einblick in Google
Format: HardcoverVerified PurchaseEin gutes Buch um hinter die Kulissen von Google zu blicken und die Philosophie zu verstehen.
Leider nur auf englisch.
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Pawel KozelaReviewed in France on July 21, 2012
5.0 out of 5 stars Très bon livre pour comprendre les enjeux des technologies du 21ième siècle
Format: HardcoverVerified PurchaseJe l'ai lu car il était recommandé par Charlie Munger et je n'ai pas été deçu (en même temps, je le suis très rarement avec les livres qu'il conseille...). L'histoire de Google est passionnante et tout au long on découvre une reflexion plus large sur la morale et l'éthique de l'internet et de l'ère de l'information, dans laquelle on vit.