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Joseph A. Michelli

www.josephmichelli.com
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Psychologist, speaker, and author known for his business books such as The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and Driven to Delight.

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Book Jan 1, 2008
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph A. Michelli
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