Best place to apply AI in your work? One of the most life-changing books I've read says: find the one bottleneck that's holding up throughput. Increased productivity anywhere else just makes more stuff that jams the bottleneck. Can AI make it easier to clear your bottleneck?

Ok, here's one. For any sufficiently complex process (manufacturing, support queues, etc) you want at least one person with no assigned task, standing back and staying flexible like a free safety. Goldratt's book is excellent on this non-obvious concept:

The best book on this subject that I’ve found is a manufacturing book called “The Goal.” It has two core messages: First, you can improve a system by removing local bottlenecks. And second, optimizing individual parts of a system can make its overall performance worse.